概要

“Looking for a challenging career and assignments in the field of engineering & management in industrial sector to utilize my skills in an organization. Which offers professional growth while being flexible and innovative and to be recognized as an efficient & competent individual having good interpersonal, technical and managerial skills".

项目

Robotic Arm

工作经历

公司标识
Call Center Representative/Customer Care Representative/Admin Offcier
Two Seasons Hotels and Appartments
Jan 2020 - Jun 2020 | Dubai, United Arab Emirates


Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Coordinating repair and maintenance issues and update records Working on Social Security cards & EOBI Cards
Maintain premises, ensure cleaning, safe and comfortable working environment
Reports unsafe conditions and equipment.
Takes emergency corrective action when needed
Repair & Maintenance of all facilities 
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Advise guest of any messages, mail, faxes, etc. received for them.
Inform guest of the room safe and mini-bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Direct Bell Person to escort guest and transport their luggage to the room.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Advise guest of any messages, mail, faxes, etc. received for them.
Also Contact to the USA based real estate company.
fluent in English speaking and listening.
Also deal the Client from Home
Work from home
fluency & command in English
Call Handling, Fluent in English, Client Contact, Friendly Tone, Client Engaging
ERP: Interaction with service provider.
Websites: Administrator and developer.
Outlook: Administer.
Servers: Administrator.
Domains: Administrator
E-Commerce.
Social Media: Administrator.
iCloud: Administrator.
One Drive/Google Drive: Administrator
Good Communication Skills.
Some knowledge of IT, preferred.
protection against virus attacks and hacking.
 

公司标识
Call Center Representative/Customer Care Representative
Enova By Veolia
Mar 2018 - Jan 2020 | Dubai, United Arab Emirates


Working on the portal and providing support to on field workers. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. - Arranging appointments for customers in an organised manner. - Dealing with queries from customers, changing appointments, handling queries etc. - Logging jobs internal system/s. - Liaising with staff, keeping them up-to-date with progress information. - Send and Receive emails as require
Sales Skills.
Scanning of students files.
Converting records of previous and current students into digital format and saving the data on main server.
Providing clerical support to the department such as typing and filing etc.
Participating in university advancement activities i.e. orientation, convocation, conferences.
Producing Reports and Forecast
Negotiating Prices Quantities and Delivery
Managing Stock Levels
Identifying and Meeting Suitable Suppliers
Answering Inbound Calls and Mails, from Customers and International Colleagues.
Understanding the issues and queries, providing effective and efficient solutions for the same.
Managing our Application from the backend, keeping it up to date, incorporating various changes as per the customer requests.
Retrieving certain details and data from the customers on call, updating the same on the Application.
Coordinating with International colleagues and keeping them updated with all information and changes, continuously.
Responding to emails and providing suitable and effective replies.
Following up with tasks associated with each and every Calls and Emails. 

公司标识
Document Controller
Universal Voltas LLC
Sep 2014 - Feb 2018 | Abu Dhabi, United Arab Emirates

 Get Preparation of HSEQ SOPs, WIs, JDs, Forms and Formats of facilities / projects / department and to provide complete support to HODs for guidance of draft / samples of documents.
 Get reviewed the draft of SOPs, WIs, Forms and Formats by GM QA and keep in control after approval. Issue all documents after approval.
 Maintain log book of issuance of HSEQ related records.
 Ensure proper implementation of Quality
 Management System at Organization.
 Coordinate with Departments for the Development, Implementation & Maintenance of HSEQ SOP’s, JD’s and Work Instructions.
 To undertake various functions related to document control, document archiving, document imaging and maintenance of document register for facilities, Projects and Head Office.
 Control issuance of document numbers, including maintenance of proper document registers for facilities, Projects, Engineering and Head Office.
 Ensure proper document classification, sorting,
 filing and proper archiving.
 Perform document quality check in accordance to Company / engineering document control procedures.
 Take / Perform file backup to ensure proper storage and archiving of electronic
 Planning & scheduling the work using CMMS based software MAXIMO and monitoring of progress.
 Monitoring & co-ordination of various site activities along with Site Engineers for timely execution of project.
 Preparation of Weekly, Monthly and 6 Week schedule.
 Coordinating every aspect of the project with the Project Manager from the Home Office.
 Review & maintaining of materials in the warehouse.
 Reporting the daily updates & works done in the site to the client Higher Management.
 Run quality checks at site.
 Presentations to the Top Management on work Status for periodical review.
 Preparation of daily work Schedules.
 Arranging for Materials during various stages of the project.
 Conducting Tool Box Talks in the site on regular basis.
 Make the Temporary/Permanent Passes of

公司标识
Virtual Assistant - Administration / Customer Service
Innovation IT Solutions
Feb 2012 - Feb 2014 | Karachi, Pakistan



Providing general administrative support to team members.


Assisting with email, diary & task management.


Data entry & record Management. 


Assisting with bookkeeping.


Phone-based Customer Service. 


Emails /Tickets / Chat Support IT Support. 


Online Research & Lead Generation.


Preparing and formatting documents, reports, and presentations. 


Assisting with digital marketing functions.


Maintaining and updating company databases.

Amazing communication skills
KPI based telesales experience
Tech Savvy
Work Independently
Better source is the leading provider of remote talent to employers in Australia & NZ.

公司标识
Administration/Call Center Exexcutive
AGN computers
Feb 2010 - Feb 2012 | Karachi, Pakistan


Good Experience in Electronic Devices Marketing Compaign
Excellent communication & presentation skills. (Along with an American or neutral accent)Display exceptional selling skills and understanding of sales processes.
problem solving Organized and process-oriented.

公司标识
Document Controller
AGN Computers
Jul 2007 - Sep 2011 | Karachi, Pakistan

 Planning & scheduling the work using CMMS based software MAXIMO and monitoring of progress.
 Monitoring & co-ordination of various site activities along with Site Engineers for timely execution of project.
 Preparation of Weekly, Monthly and 6 Week schedule.
 Coordinating every aspect of the project with the Project Manager from the Home Office.
 Review & maintaining of materials in the warehouse.
 Reporting the daily updates & works done in the site to the client Higher Management.
 Run quality checks at site.
 Presentations to the Top Management on work Status for periodical review.
 Preparation of daily work Schedules.
 Arranging for Materials during various stages of the project.
 Conducting Tool Box Talks in the site on regular basis.

学历

Indus University Of Higher Education
学士, Bachelors in Engineering, Electronics and Communication‎
Electronics and Communication
所占比重 78%
2012
Metallurgical Training Centre Pakistan Steel Karachi.
大专, Diploma Of Associate Engineering in Electronics‎
Electronics and Communication
Completed
2003

技能

熟练 Promoting Business
熟练 customer service
熟练 Speaking
熟练 support Skill
熟练 Call Controls
中级 Capacity Forecasting
熟练 Client Contact Skills
中级 Client Deaaling
熟练 Client Engaging
熟练 Computer Handling
熟练 Conservation Awareness
熟练 Database Management 
熟练 English Speaking
熟练 Excellent English Speaking and Convincing Skills
熟练 Fluent English
熟练 Friendly Tone
熟练 Good In Negotiations
熟练 h Operations Management
熟练 Handling Assignments
熟练 Have good MS. Office skills
熟练 Installation Process
熟练 International Calls
熟练 Italian Cooking
熟练 MIT Knowledge
熟练 Phone Skills
熟练 Pursuing News Stories
初学者 sales background
熟练 Shopify Theme Management
熟练 Strong Mathematical Knowledge
熟练 Transaction Record Management
熟练 Use of Medical Equipment
熟练 Web Scrapping
熟练 المهارات المعدنية
熟练 المهارات الهاتفية
初学者 المبيعات عبر الهاتف
熟练 رعاية العميل

语言

熟练 信德语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语